F.A.Q.

If you have bought a cap or hat from Wilgart, you can always exchange it for another one as long as you have not used it.
This service applies to both headwear purchased in our physical stores and online.

We would love to help you find the right size and the right cap, and therefore we offer in-store exchange or free return shipping if you live far from our hat store.

Read more about the possibility to exchange a cap under Exchange your cap

If you have purchased Wilgart’s products, you are guaranteed a 14-day right of withdrawal, except for purchases made in December where the deadline is 30 days from the time of delivery. The right of withdrawal allows you to return the item and get your money back. Read more about returns at Return & Right of Withdrawal.

We do not bellieve in one-size fits all. We offer all sizes of headgear and recommend you take relevant measurements before your online purchase. Or better yet, visit our hats & caps shop in Copenhagen or Bornholm. A guide to get a good meassure of your head is available here.

Do not hesitate to contact us if you have any questions about head dimensions or cap sizes.

We measure according to European standards with cap size measured in cm. Our flatcaps are offered in dimensions from 53cm to 65cm. That is, we have sixpence and baseball caps in size 53cm, 54cm, 55cm, 56cm, 57cm, 58cm, 59cm, 60cm, 61cm, 62cm, 63cm, 64cm, 65cm, 66cm, 67cm, and individual up to 68cm. Other of our headwear is offered with an adjustable leather strap or hook and loop tape, but even those are sized in XS, S, M, L, XL & XXL. Because we don’t make One-size caps.

You can be sure to always find a properly sized cap at your local cap maker and hatshop Wilgart.

Be sure to measure your head before buying online. Take the head meassurement 2-3 times and use the biggest number you got from those measurements. How can I measure my head?

All Wilgart caps come with a brim insert that ensures that the cap is more dimensionally stable than most other caps on the market.
However, you should expect some change in cap size over time. This is related to the fact that we work with natural fibers, which always change a little. The fibers change character when exposed to the following 3 factors

• Heat
• Moisture
• Activity

Therefore, you can advantageously counteract changes in the size of the cap by adding the same three elements. Typically in the form of Steam (heat and moisture) and then either stretch the cap (expand) or let dry without stretching (shrink). You can expand the cap by wearing it on your own head while it slowly dries, or use one of our hat stretchers.

Typically, the cap always works about 1/2 size down and up, but even this small change in size can be bothersome, and you may have to regularly compensate for changes by stretching or shrinking the cap.

Read all about materials and watch the videos on maintenance of all Wilgart cap types under Washing & Maintenance

Good tools like brushes, leather grease or cap and hat hooks can be found under Wilgart’s cap accessories

Learn all the tricks about washing flatcaps, baseball caps or tweed caps under Cap maintenance

Service on Wilgart’s own caps is of course free of charge. We usually provide 2-3 years of service on Wilgart caps, which covers, among other things, detached seams, changing buttons or buckles, as well as general problems after using the cap.

However, service does not cover wear and tear caused by the sun’s rays or accidental use of the cap in an environment for which the materials are not intended. For example, we do not cover damage to a silk cap that has been taken to work as a carpenter or craftsman. For physically heavy jobs, we recommend a leather cap, coarse wool cap or durable linen cap. Nor do we cover scalds applied to the material of the cap by exposure to sweat or the like. Materials such as linen, cotton and silk can be permanently damaged by sweat, where the wool has a better resistance to salts and sweat factors.

Wilgart can do all kinds of repair and service on caps. Wilgart does not repair or restore felt or straw hats. That’s because we’re cap makers and not hatters. Wilgart is a cap maker and therefore does not work in felt. A milliner or hatter will be able to restore any kind of hat in felt, straw or similar that has been pulled over a hat block, while a cap maker will be able to repair your hat or cap that is sewn in fabric on a sewing machine.

Read more under Repair of a cap

Wilgart has its own hat shop and cap shop on Jægersborggade in Copenhagen. In addition, we have a workshop sale for caps (open only in summer) in Soldalen on Bornholm.

Webshop: Not all our products are sold online on this site, in the physical stores the selection is most often larger. Many of our caps are made as unique caps, and thus are not pictured or sold online.

A limited selection of Wilgart products is available through our resellers.

You are able to choose your own fabric, size of the brim, as well as make changes to the design of a custom-made cap.
However, we cannot make caps to order where we do not already have a cut/cut/pattern of the model. For example, we won’t copy your existing cap unless we have a pattern that looks similar and is already in our collection of incisions.

Custom made caps can be ordered in our own stores in Jægersborggade, Copenhagen or Soldalen, Bornholm.

We can help you find a cap for any head size, even if you have special requirements for your headgear. A cap made-on-demand is also a great gift for those who want to give something very special and special.

Danish orders will be delivered within 1-4 days from the day you received your shipping confirmation. Deliverytime depends on the shipping method selected at checkout. Deliver to your home, workplace or parcel shop. You get a track &trace number from the carrier. DAO, PostNord, or GLS. They will send you an SMS or email when the package is on its way.

International orders will be delivered within 4-10 days from the day you received your shipping confirmation. You get a tracking number so you can follow the delivery.

The delivery time depends on the country selected for delivery. International orders are delivered 3-12 days after the day you received your shipping confirmation. Through package number, you can follow the shipment.

You are responsible for paying local taxes such as customs duties or handling fees on deliveries outside the EU.

You have a chance to get an internship or maybe even apprenticeship at Wilgart. If you are lucky and skilled in your field. The first step is to talk to us. Then we’ll take it from there.

You can always write us an email with portfolio attached, with a description of how you would like to be involved in Wilgart – Handcrafted Danish Headwear. We look forward to meeting you!

See current positions under People

As a starting point, Wilgart is not interested in producing products that do not get our label or name written in them. Which means we don’t do white-label production for others.

That said, we want to work with other brands and individuals. If we find your proposal relevant and can agree on a joint project, we would like to hear from you.

See previous projects under People