Terms & Conditions

4 Wilgart hats with style
General

Prices

Prices are shown in DKK or € (EURO). All prices include Danish VAT of 25%. Prices do not include service, payment and delivery charges. Orders may be subjected to local taxes and/or import duties at your own expense. Tax-free shopping at Wilgart is not available.
Wilgart reserves the right to change prices of the products. The prices of the products will, during the time of placing an order, be valid throughout the process. We however take reservations for typing errors.

Payment

We accept the following credit- and debit cards: Visa, Mastercard, Maestro, Visa Electron and UnionPay. Payment is processed via STRIPE. The amount for your order will not be charged until your order is shipped.
We also accept Wilgart online gift cards, those are applied by a coupon code, in the shopping cart page.

Order confirmation

You will receive an order confirmation by e-mail shortly after placing your order. On rare occasions an item can be out of stock. Then you will be informed by e-mail or telephone. We will do everything we can to fulfill your order.

Shipping

Denmark: 38 DKK (4 EUR) Europe: 48 DKK (8 EUR) Rest of the world: 16 EUR

Danish orders will be delivered within 1-3 days from the day you received your shipping confirmation.
International orders will be delivered within 1-10 days from the day you received your shipping confirmation.

Orders are not shipped or delivered on weekends and holidays. If a delivery suffers a delay or an item happens to be out of stock, you will be informed by e-mail as quick as possible and latest 30 days after the order was placed. Some delays may occur during sales, very busy periods, public holidays and severe weather conditions.

Please notice that we are unable to deliver to P.O. box adresses.

Returns

If you change your mind about an item you must notify us within 14 days after having received your purchase and ship it to WILGART within the following 14 days from having notified us. To return an order please contact webshop@wilgart.com and await our return confirmation. When received, you can return your order by the following procedure:

Make sure that the product is still in perfect condition with undamaged packaging and tags still attached. We reserve the right to refuse any returns that fall under the following conditions:

  • If an item is custom made – unless any obvious faults have been made on our behalf
  • If an item has been monogrammed or personalized in any other way
  • If an item has been used or misused
  • If an item is on sale – unless it’s proven faulty

Please know that it’s the same people answering e-mails, taking phonecalls and processing returns, that  also are the once making the headwear and handmade caps. They know what your are talking about, and will guide you, if you are in doubt about returns, repairs or warranty claims. We will try to be efficient, but please have some patience.

After we have confirmed your return, place the product in a shipping box, so they do not get squashed out of shape. Enclose the original sales receipt to the product. Write RETURN on the package to ensure a faster expedition. Send the package to:

WILGART att. Silas Gärtner

Jægersborggade 10, kl.th.

DK-2200 Kbh. N

– Denmark –

 

The return and financial responsibility is yours until it reaches Wilgart and are confirmed by a delivery confirmation. Please notice that we can exchange your items to another size or color if available in stock if that better suits your need.

Warranty claims

There is a 2 years warranty on all Wilgart products. This warranty covers manufacturing faults, not wear and tear from regular use. Please contact us at webshop@wilgart.com if you have a warranty claim, including order date, photos of the claim area and a description of the claim.

The workmanship on Wilgart products is of course guaranteed. If you have any discontent about one of our products, please don’t hesitate to get in contact with us right away. Usually if a defect is found, it will either be repaired, replaced or refunded.

Besides getting your cap re-made or repaired, we receive valuable information about the durability and vulnerability in our products, that maybe, we where not aware of. Therefore please give us a hint, if you think that your cap is acting strange or not as its supposed to. We would like that knowledge to be passed onto future collections.

That being said, please notice that Wilgart headwear pieces are truly handmade in the word’s most honest sense, so please expect small variations from piece to piece. That is part of their history.

Repairs

Wilgart is not a normal capshop, we do offer to repair your most beloved headwear styles, or a much appreciated heirloom, that needs new lining or needs to be adjusted size to fit a new owner. Defects due to use can in most cases be repaired for a minimal fee. The fee is case based.

Disclaimer

Wilgart does not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for whatever reason, Wilgart will contact you by e-mail or phone. Although we do our best to display correct images, correct colours, info and prices, errors may occur.

Every electronic device depict colours differently, therefore exact colours can’t be guaranteed. However every effort to describe the product wholly and accurately in words and pictures is being pursued.

Handmade items

Finally, a word about imperfection.

This is a handmade object, lovingly built with special and sometimes rare and delicate materials. There will be slight inconsistencies in the materials, weaves and stitching, These are considered the mark of the hand and intrinsic to the design.

If you have any serious problems with fit, please contact us and we will be happy to assist you. We do our best to make precise sizing, however once again the handmade aspect of production might interfere with it. Changes in material thickness or lining can also affect size quite radically.

Legislation

Privacy policy

All your personal information is handled under strict confidence. Wilgart (referencing to the websitest wilgart.dk, wilgart.de & wilgart.com) will never give any of your personal information to 3rd parties.

For the safety of your personal information, we use SLL encryption on all data to and from the site. When placing an order, log-in or edit your shipping information ect. You can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser when SSL is activated.

For more information visit Wilgart privacy policy

Cookies

Cookies are used by Wilgart in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. Wilgart may not operate properly when cookies are disabled in your web browser.

We also use technologies, such as cookies, to customize content and advertising, deliver social media features, and analyze site traffic. We also share information about your use of our site with our trusted social media, advertising and analysis partners such as Google Analytics and Facebook pixel.

Age restriction

Parental or guardian consent is required for customers under the age of 18.

Governing law

The terms of use are complied in accordance with Danish law and the Danish courts will have exclusive jurisdiction.