{"id":32958,"date":"2021-01-24T15:01:15","date_gmt":"2021-01-24T13:01:15","guid":{"rendered":"https:\/\/wilgart.dk\/?page_id=32958"},"modified":"2026-06-25T12:23:05","modified_gmt":"2026-06-25T10:23:05","slug":"swap-your-cap","status":"publish","type":"page","link":"https:\/\/wilgart.dk\/en\/swap-your-cap\/","title":{"rendered":"Swap your cap"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]If your purchased cap from us is the wrong size, we offer free exchange for another size or model. Before making a decision to swap the cap, <strong>always contact us by phone <a href=\"tel:+4528148929\">+45 2814 8929<\/a>.<\/strong><\/p>\n<p>You can only swap if:<\/p>\n<ul>\n<li>The order is a headwear product purchased at wilgart.dk or in our own physical shop in Copenhagen and Bornholm.<\/li>\n<li>The order have not been applied any discount.<\/li>\n<li>You still have the order number \/ receipt number.<\/li>\n<\/ul>\n<p>Once we have jointly figured out which size is right for you, we can plan a return and exchange for the right size or style.<\/p>\n<p>It is not given that we have exactly the same cap style in your correct size in stock, therefore it is important that you contact us BEFORE you return your cap to us.<\/p>\n<p>Return and exchange can be arranged via our return portal below. Currently we support return portal shipping labels from: <strong>Denmark, Sweden, Germany, France, Belgium, Finland, Austria and Netherlands<\/strong>. When shipping from countries not on this list, you need to arrange shipping labels yourself.<\/p>\n<p>If you use our exchange service, the right to cancel your purchase will be waived and it is not possible to refund your order afterwards. If you want to undo your purchase instead of exchange, read more about the right to cancel an order here <a href=\"https:\/\/wilgart.dk\/en\/return-refund\/\">https:\/\/wilgart.dk\/en\/return-refund\/<\/a>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][vc_row parallax_content=&#8221;parallax_content_value&#8221; parallax_content_sense=&#8221;40&#8243;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_empty_space height=&#8221;20px&#8221;][vc_custom_heading text=&#8221;Available Return Portals for swapping&#8221; font_container=&#8221;tag:h3|text_align:center|color:%23000000&#8243; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/4&#8243; la_animation_duration=&#8221;1&#8243; la_animation_delay=&#8221;0&#8243; la_animation_iteration_count=&#8221;1&#8243; css=&#8221;.vc_custom_1612186135840{margin: 10px !important;padding: 15px !important;background-color: #ededed !important;}&#8221;][vc_raw_js el_class=&#8221;returportal&#8221;]JTNDc2NyaXB0JTIwY2hhcnNldCUzRCUyMlVURi04JTIyJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZwbHVnaW5zLnNoaXBtb25kby5jb20lMkZyZXR1cm5wb3J0YWwuanMlMjIlMjB0eXBlJTNEJTIydGV4dCUyRmphdmFzY3JpcHQlMjIlM0UlM0MlMkZzY3JpcHQlM0UlMEElM0NhJTIwaHJlZiUzRCUyMiUyMyUyMiUyMG9uY2xpY2slM0QlMjJvcGVuUmV0dXJucG9ydGFsJTI4JTIwJTI3JTIwaHR0cHMlM0ElMkYlMkZyZXR1cm4uc2hpcG1vbmRvLmNvbSUyRmNoYW5nZS13aWxnYXJ0LWNhcC1zZSUyNyUyMCUyOSUzQiUyMiUzRVN3ZWRlbiUzQyUyRmElM0U=[\/vc_raw_js][\/vc_column][vc_column width=&#8221;1\/4&#8243; 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la_animation_duration=&#8221;1&#8243; la_animation_delay=&#8221;0&#8243; la_animation_iteration_count=&#8221;1&#8243; css=&#8221;.vc_custom_1612186217438{margin: 10px !important;padding: 15px !important;background-color: #ededed !important;}&#8221;][vc_raw_js el_class=&#8221;returportal&#8221;]JTNDc2NyaXB0JTIwY2hhcnNldCUzRCUyMlVURi04JTIyJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZwbHVnaW5zLnNoaXBtb25kby5jb20lMkZyZXR1cm5wb3J0YWwuanMlMjIlMjB0eXBlJTNEJTIydGV4dCUyRmphdmFzY3JpcHQlMjIlM0UlM0MlMkZzY3JpcHQlM0UlMEElM0NhJTIwaHJlZiUzRCUyMiUyMyUyMiUyMG9uY2xpY2slM0QlMjJvcGVuUmV0dXJucG9ydGFsJTI4JTIwJTI3JTIwaHR0cHMlM0ElMkYlMkZyZXR1cm4uc2hpcG1vbmRvLmNvbSUyRmNoYW5nZS13aWxnYXJ0LWNhcC1iZSUyNyUyMCUyOSUzQiUyMiUzRUJlbGdpdW0lM0MlMkZhJTNF[\/vc_raw_js][\/vc_column][\/vc_row][vc_row parallax_content=&#8221;parallax_content_value&#8221; parallax_content_sense=&#8221;40&#8243;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_empty_space height=&#8221;50px&#8221;][vc_single_image image=&#8221;32890&#8243; img_size=&#8221;full&#8221;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;F.A.Q.&#8221; font_container=&#8221;tag:h3|text_align:left|color:%23000000&#8243; use_theme_fonts=&#8221;yes&#8221;][vc_toggle title=&#8221;I got the cap as a gift, can it be exchanged?&#8221; style=&#8221;text_only&#8221; el_class=&#8221;faq-title&#8221;]You can still swap the cap for another size or style. It is just important that you call us on tel. +45 2814 8929 so we can agree how we reach the target.<\/p>\n<p>Please notice that swapping products from Wilgart does not apply to other product categories than headwear. Swapping is allowed if:<\/p>\n<ul>\n<li>Headwear product purchased at wilgart.dk or in our own physical shop in Copenhagen and Bornholm.<\/li>\n<li>The order have not been applied any discount.<\/li>\n<li>You would still need to have the order number \/ receipt number at hand.<\/li>\n<\/ul>\n[\/vc_toggle][vc_toggle title=&#8221;Can I exchange without my receipt\/order confirmation?&#8221; style=&#8221;text_only&#8221; el_class=&#8221;faq-title&#8221;]We can jointly try figure out what the order number is, based on our sales records. Swapping the cap for abother size or style might still be possible. It&#8217;s just important that you call us on tel. +45 2814 8929 so we can agree how we&#8217;re doing it.<\/p>\n<p>As a starting point, we want you to get a cap that suits you in size and design. That is why we are happy to walk the extra mile to achieve this goal.[\/vc_toggle][vc_toggle title=&#8221;Can I swap my cap in the store?&#8221; style=&#8221;text_only&#8221; el_id=&#8221;1466188884459-bc5f9a89-0895&#8243; el_class=&#8221;faq-title&#8221;]It is always best to try the cap correctly and see how it sits on your head. You have the best chance of doing this if you visit our shop and workshop, or our selected resellers.[\/vc_toggle][vc_toggle title=&#8221;Can all caps be swapped?&#8221; style=&#8221;text_only&#8221; el_class=&#8221;faq-title&#8221;]We want to help you exchange all new caps, whether they have been given to you, bought in our store, or sent to your mailbox.<br \/>\nHowever, exceptions apply to<\/p>\n<ul>\n<li>Special tailored caps You can&#8217;t swap your cap if it&#8217;s specially made for you. We may be able to help you adjust the size, but it requires you to come visit the workshop physically.<\/li>\n<li>Caps you&#8217;ve already swapped once, cannot be swapped again.<\/li>\n<li>Caps you have been using.<\/li>\n<li>Caps that are damaged in any way.<\/li>\n<\/ul>\n[\/vc_toggle][vc_toggle title=&#8221;How long before I exchange my cap?&#8221; style=&#8221;text_only&#8221; el_class=&#8221;faq-title&#8221;]You should preferably swap your cap for the right one durring the same season. I.e. a winter cap is exchanged before winter is over.<\/p>\n<p>In addition, the requirement is that the cap has not been used.<\/p>\n<p>As a starting point, we want you to get a cap that suits your whishes reguarding size and design. That is why we are happy to walk the extra mile to achieve this goal. But we&#8217;d rather you don&#8217;t wait too long to react and get your cap swapped.[\/vc_toggle][vc_toggle title=&#8221;Can I get my money back?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221; el_id=&#8221;1466189054926-afd4c01f-29fa&#8221; el_class=&#8221;faq-title&#8221;]If you would like to refund the money for your cap, read more about this at <a href=\"https:\/\/wilgart.dk\/en\/return-refund\/\">Return &amp; Refund<\/a><\/p>\n<p>To use the right of cancel an order, you must send us an email within 14 days of receiving the cap. In addition, you can purchase the shipping for return via the <a href=\"https:\/\/wilgart.dk\/en\/return-refund\/\">Return &amp; Refund page.<\/a><\/p>\n<p>Currently we support return shipping labels from: Sweden, Germany, France, Belgium, Finland, Austria and Netherlands.<\/p>\n<p>Please note that the return of an item due to cancel of purchase is not free of charge. If you use our offer to swap your cap for free for another, you will not be able to cancel the purchase later in the process.<\/p>\n[\/vc_toggle][vc_toggle title=&#8221;My country is not available?&#8221; style=&#8221;text_only&#8221; el_class=&#8221;faq-title&#8221;]If your country is not available, please write EXCHANGE on the package and send it to:<\/p>\n<p>WILGART att. Silas Skram<\/p>\n<p>J\u00e6gersborggade 4, kl.th.<\/p>\n<p>2200 Kbh. N.<\/p>\n<p>Responsibility for the product and the value of this accrues to you until the package reaches Wilgarts adress confirmed by a delivery confirmation. The costs of returning and also shipment of the new cap, will be yours to pay.<\/p>\n<p>Remember to give us a phone call on +45 28148929 before you ship your package.<\/p>\n<p>You can only use the cap swapping service once per order. So you can&#8217;t swap your cap more than once.[\/vc_toggle][vc_toggle title=&#8221;How do I exchange my cap?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221; el_id=&#8221;1466186275313-2bb7d8fc-e10a&#8221; el_class=&#8221;faq-title&#8221;]We always recommend that you come by the shop and try another one. If you are not able to do this, or do you wish to exchange it by post order, then follow the instructions below.<\/p>\n<p>First, you contact us by phone and we agree which cap you want to swap for.<\/p>\n<p>Then you use the Return Portal link to get a free return label, and get the return slip through the portal.<\/p>\n<p>You must place the items in a shipping box that cap retain the caps original shape. If possible, use original packaging.<\/p>\n<p>The price of return freight is paid by you and the freight for shipping your new cap is free of charge, when you use the cap swaping service and our return portal. We offer this service because, it is our highest desire that you get the right size and thus a good comfort.<\/p>\n<p>Please notice that swapping products from Wilgart does not apply to other product categories than headwear. Swapping is allowed if:<\/p>\n<ul>\n<li>Headwear product purchased at wilgart.dk or in our own physical shop in Copenhagen and Bornholm.<\/li>\n<li>The order have not been applied any discount.<\/li>\n<li>You would still need to have the order number \/ receipt number at hand.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>If you do not wish to use our exchange portal, please write EXCHANGE on the package and send it to:<\/p>\n<p>WILGART att. Silas Skram<\/p>\n<p>J\u00e6gersborggade 10, kl.th.<\/p>\n<p>2200 Kbh. N.<\/p>\n<p>Responsibility for the product and the value of this accrues to you until the package reaches Wilgarts adress confirmed by a delivery confirmation.<\/p>\n<p>You can only use the free cap swapping service once per order. So you can&#8217;t swap your cap more than once.<\/p>\n<p>If you want to cancel your purchase instead of exchange to another cap, please read more about the right to cancel <a href=\"https:\/\/wilgart.dk\/en\/return-refund\/\">here.<\/a><\/p>\n<p>To make use of your right to cancel, you must send us an email within 14 days of receiving the headwear. In addition, you can purchase the shipping for return via the <a href=\"https:\/\/wilgart.dk\/en\/return-refund\/\">Return &amp; Refund page<\/a> Currently we support return shipping labels from: Sweden, Germany, France, Belgium, Finland, Austria and Netherlands.<\/p>\n<p>Please note that the return of an item due to cancel of purchase is not free of charge. If you use our free cap swapping service, you will not be able to undo your purchase later in the process.<\/p>\n[\/vc_toggle][\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]If your purchased cap from us is the wrong size, we offer free exchange for another size or model. Before making a decision to swap the cap, always contact us by phone +45 2814 8929. You can&hellip;<\/p>\n","protected":false},"author":1,"featured_media":32890,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"episode_type":"","audio_file":"","podmotor_file_id":"","podmotor_episode_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","footnotes":""},"class_list":["post-32958","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Swap your cap - Wilgart<\/title>\n<meta name=\"description\" content=\"If your purchased cap from us is the wrong size, we offer free exchange for another size or model.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wilgart.dk\/en\/swap-your-cap\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Swap your cap - 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